Refund Policy

We prioritize customer satisfaction while maintaining operational integrity. Our policy ensures fairness while granting us the right to verify and replace items before issuing refunds.

Eligibility for Refund or Replacement

• RMA Team will review all requests related to Refund/Replacement.

• Items must be reported as defective, damaged, or incorrect within 5 business days of delivery.  [Some suppliers extend the # of days allowed for a return, and will list that in the product description.  Otherwise, the standard 5-day policy applies, as do all other stipulations herein].

• Incorrect items must be undamaged, unworn, and unused, to include all original package or box contents, and with tags or label still attached.

• Proof of issue (photos or videos) must be provided for verification.

• Eligible items will have to returned, unless the RMA Team advises differently (see Return Process below)
  
  
  SEND ALL REQUESTS [Including the Order #, Details, Photos, Evidence] TO: infobox@smartnethyperphase.com
  
   

Replacement First Policy

• Upon verification, we will replace the item at no additional cost.

• Refunds will only be considered if the replacement item is unavailable.​
   

Non-Refundable Situations

• Buyer’s remorse

• Buyer error: incorrect size/color selection.

• Items damaged due to misuse or negligence. (includes not providing a sheltered or protected location for item to be delivered safely)
   

Return Process 

• When a return is authorized, an RMA number will be issued to the customer

• RMA Number must be used in all correspondence and displayed on package

• Location of Warehouse to which the return should be made will be issued along with the RMA number

• For verified defects or incorrect items, return shipping costs will be covered by us.

• For other cases, the customer is responsible for return shipping.
  
   

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